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Course List Building a Learning & Development Culture
Topics include:
• Tying learning and development to employee recruitment and retention
• Establishing the infrastructure: training policies, procedures, and Learning Management Systems
• Creating a formal learning curriculum
• Launching a leadership program
• Linking training to performance and competencies
• Building a mentoring program
• Coaching for success
Business Writing
Topics include:
• Using a 4-step process to draft any document
• Writing for the intended audience
• Editing for clarity and usage
• Avoiding common grammatical errors
• Getting the desired response
• Employing effective techniques and etiquette for e-mail
Change/Transition Management
Topics include:
• Handling change and stress
• Building relationships
• Communicating with different generations
• Making effective decisions
• Working through the process of transition
• Adapting to others’ work styles
• Leading the organization through times of change
Coaching for Performance
Topics include:
• Learning the difference between coaching, mentoring, and traditional management
• Employing coaching principles in everyday work
• Providing informal and formal feedback
• Delegating effectively
• Using emotional intelligence
• Conducting effective coaching sessions
• Listening effectively
• Motivating employees for peak performance
Conflict Management
Topics include:
• Communicating with courage
• Listening effectively
• Understanding communication styles
• Using nonverbal communication
• Diffusing difficult situations
• Working for win-win agreements
• Conquering fear of conflict
Dealing with Difficult People
Topics Include:
• Defining difficult behavioral characteristics
• Understanding the impact of difficult behavior
• Diffusing difficult situations through conflict management
• Learning and practicing conflict resolution strategies
• Using interpersonal communication skills for effective conversations
• Analyzing communication traps and barriers
Diversity Training
Topics include:
• Understanding the generations
• Working with those from different cultural backgrounds
• Handling difficult situations without bias
• Looking at the future: globalization
• Addressing the “-isms”: sexism, ageism, racism, etc.
• Analyzing and understanding one’s biases
Effective Listening
Topics include:
• Using 4 types of listening for effective communication
• Employing a 5-step listening process
• Addressing poor listening behavior
• Practicing listening techniques
• Giving and receiving feedback
• Using listening skills in managing conflict
Generational Issues
Topics include:
• Understanding the characteristics of the generations
• Employing tips and techniques for communicating with the generations
• Learning motivating factors for the generations
• Creating a mentoring program for generational connectedness
• Establishing a system for knowledge transfer
• Capitalizing on employees’ strengths and characteristics
Goal Setting Techniques and Achievement
Topics Include:
• Using a 5-step process to define and carry out goals
• Analyzing gaps in knowledge and skills for performance development
• Focusing on relationships and the important to set goals
• Understanding time management techniques for goal accomplishment
• Addressing and evaluating common goal-setting models
• Creating an action plan for goal achievement
Leadership Skills
Topics include:
• Modeling effective behavior
• Using creativity and innovation
• Motivating and empowering employees for peak performance
• Being a visionary
• Managing change and transition
• Developing a strategic plan
• Making tough decisions
• Inspiring others
Presentation Skills
Topics include:
• Using a 4-step process to create any presentation
• Conquering fear of public speaking
• Employing effective nonverbal communication
• Working with PowerPoint and other visual aids
• Understanding 4 types of presentations
• Relating to audiences through humor and personal style
Professionalism/Dress
Topics include:
• Representing the organization and projecting a professional image
• Conducting oneself professionally with clients/customers
• Handling difficult situations with diplomacy and tact
• Dressing professionally in all business-related situations
• Using proper etiquette when networking and dining
• Adapting to different work and personality styles
• Communicating effectively and avoiding gossip
Project Management
Topics include:
• Brainstorming a project vision and pieces of a project
• Using project management tools
• Capitalizing on project team members’ strengths
• Following a 4-step process for successful projects
• Running meetings effectively
• Wrapping up a project and planning for next time
• Evaluating a project’s success
Stress Management
Topics Include:
• Assessing common sources of stress
• Defining stress and eustress (good stress)
• Brainstorming and learning techniques to handle stress
• Understanding physical and emotional reactions
• Practicing stress-reducing exercises
• Creating tools and triggers to monitor and decrease stress
Supervisory/Management Skills
Topics include:
• Becoming a manager who functions as a coach
• Setting expectations
• Delegating effectively
• Listening effectively
• Giving and receiving feedback
• Motivating employees for peak performance
• Working with support staff to increase effectiveness
Team Building/Management
Topics include:
• Capitalizing on employees’ strengths for maximum team productivity
• Motivating team members for peak performance
• Understanding one’s work and communications style
• Running effective team meetings
• Managing conflict among team members
• Setting expectations and goals
• Celebrating successes
Time Management
Topics include:
• Focusing on the important and not the urgent
• Filtering tasks to drive prioritization
• Setting and accomplishing goals
• Developing a personalized system for managing and prioritizing tasks
• Using time management and organizational tools
• Handling voice mail and e-mail effectively
• Dealing with interruptions and procrastination
• Sorting and managing physical “stuff”
Train-the-Trainer (a.k.a. Teaching Adult Learners)
Topics include:
• Understanding basic principles of adult education
• Moving from Subject Matter Expert (SME) to facilitator of learning
• Designing training for maximum learning and on-the-job application
• Using effective training methods
• Employing tools and instructional aids for training
• Adding excitement and fun to courses
• Presenting course material effectively |
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